Obsessive customer service

Craig Newmark displays absolutely obssesive customer service!  This is fantastic:

You might recall that when I wander around NYC neighborhoods, I like to drop in on apartment broker agencies who post on our site. I'm not checking in on them, just being curious, and indulging my sense of humor a little.

My visit first creates a combination of disbelief and panic. I don't really say "Sure is a nice place you have here, sure be a shame if...", which is to say I manage to control my sense of humor, but it's tempting.